"We are a small primary school and bought a Unibind thermal binding machine several years ago. Following a changeover of staff, the whereabouts of this machine became unknown and staff resumed binding with a comb-binding machine. After some time, the thermal binding machine was luckily uncovered but did not appear to work. We rang Unibind who immediately put us in touch with the Manager dealing with our account (Terry Markwick), who quickly reacquainted us on how to use the machine. Had it not been for him we were looking at spending a few hundred pounds on replacing the binder and as a small school that would have made a large dent in our budget. Terry not only advised us that day, but also made follow-up calls to make sure the machine was still working ok. We are only a very small customer for Unibind Systems but he still ensured we were looked after. The thermal binding machine is worth every penny - it is very quick and easy to use, saving us so much time and I would highly recommend both the machine and Unibind Systems to any establishment wanting high quality goods and service."
Kelbrook Primary School
"I'd just like to say a big 'Thank You' to you Unibind, and especially our Account Manager Peter Spencer. As a small company we don't place very big orders, and with some companies this results in a 'less attentive' customer service, but I can honestly say that the standard of service we receive from Unibind has always been outstanding. Things arrive when they're supposed to, Peter does what he says he will, when he says he will and is always on hand to give us friendly advice and assistance. He is a credit to the organisation and it's reputation, and I personally think he should become a trainer in how to deliver great customer service."
Marketing & Admin Manager
J Barnes & Co
"I would like to say a massive thank you for the sample covers (with corners). I was actually a little surprised but very pleased at how much better it makes the covers look - I suspect they will be very popular. Lastly Gilly I also wanted to say it was an absolute pleasure talking with you and to say thank you to you for being prepared and happy to discuss my questions at length, all too often these days I talk to other businesses that essentially cant wait to get you off the phone, whereas you were extremely helpful, friendly and provided me with some invaluable advice - my thanks.
(Please feel free to pass this e-mail onto your manager - I honestly believe you deserve the praise!"
"We had to put pen to paper, as it were, to thank you for allowing Peter O'Connell to come up to the school and provide us with a demo of the operation of our binding machine. We have had the machine for a year but the personnel who initially got to grips with the binding have departed and hence it was sitting neglected in the box.
We took pens and paper with us to take notes on our mysterious binding apparatus and were amazed at the simplicity of it, and the excellent results. Peter, with tongue in cheek, did not make us feel that we had wasted his time-well, not much!!
Seriously, he was excellent and we have some lovely bound tomes to decorate the office. An order will follow for extra supplies in due course."
Fleur and Sue
Victoria Primary School
"The yearbook committee and I are very happy with the months we spent on the yearbook; the whole process was made easy by the excellent support provided whenever we needed help or had a question. With the yearbook website, it was easy to manage the year group's profiles, and the range of designs and covers - as well as the opportunity to design some of our own pages - were perfect for our books.
We were all very impressed with the fantastic quality of the finished yearbooks - they are exactly what we wanted, and we were especially happy with the smart covers. The whole year loved them, and we've had a lot of compliments! Thanks for all the help in making the year run so smoothly!"
Norwich High School for Girls
"I can't remember if I did ever let you know or not but I spoke to a colleague of mine who was dealing with the new look of our documents as we send them out and he is happy with the frosted covers...
Thank you very much though for all your help and support and next time we need some or I have any queries I will ask you, you've been a great help."
Natalie Files - M+W UK
"Thanks once again for all your help, you really went the extra mile for us and I appreciate that – just finding me through our website showed real dedication! You can rest assured that I will be in touch with any queries that we may have in the future."
Helen Mallinson - NAAFI CSO
"The Unibind Bespoke books have greatly improved the visual impact of the Group's proposal and business development material. The system is fast and flawless, providing a professional and outstanding finished product."
The SR Group
"Thank you so much for coming up with the idea of introducing custom designed alphabet dust covers for my encyclopaedias. The original encyclopaedias quite simply did not look like children’s books and this was reflected in the sales. However, when I implemented your suggestion, the sales increased dramatically and have continued to build month on month, year on year, even in spite of the recession. Once I had the volume of sales, I was then able to develop the product still further by having custom designed hardback covers produced. As you know, I have now been able to move to name on cover encyclopaedias and my monthly sales are going from strength to strength.
So a huge thank you to you Gilly, for having the insight to get my business off the ground. I would quite literally not be here without you!!!"
Founder – Timeless Acquisitions